AI-Powered Maintenance Solutions: 5 Innovative Tech Solutions for Multifamily Property Management

In the recent Apartmentalize conference held in Las Vegas by the National Apartment Association, several prominent multifamily software and technology companies unveiled innovative programs and platforms, including advancements in artificial intelligence integration for property management. Here are some of the highlights from this year's exhibitors: Maintenance System Upgrades: Entrata, a multifamily management software provider, launched a major update to its Entrata Layered Intelligence+ Suite. The update includes a new set of AI-Powered Maintenance Solutions designed to streamline and simplify the maintenance process, improve technician efficiency, and provide service more quickly. The platform's new features include:

• Maintenance AI, a resident-facing assistant that uses AI to categorize issues, identify emergencies, and offer troubleshooting suggestions for residents with minor issues. The system automatically creates and opens and closes tickets throughout this process.
• A redesigned backend system for Entrata’s product suite that provides greater support for property teams. The system auto-routes work orders based on technician capacity and incorporates communication, photos, and visual documentation into work orders. Credit Reporting and Rewards: MRI Software partnered with Piñata Rent Inc., a rent rewards program, to embed Piñata directly into the MRI RentPayment property management system. Residents at properties that use MRI’s system can earn points redeemable for cards, home items, and marketplace deals in exchange for on-time rent payments. They can also report their rent payments to credit bureaus from within the system and sign up for a debit card to get cash back or points for money spent. Piñata features require no extra effort from property administrators, and managers can offer backdated credit reporting and identity theft protection services as part of amenity packages. AI Partnership: RealPage, a multifamily software and analytics provider, has partnered with OpenAI, creators of ChatGPT, to launch the Lumina AI Workforce. This agentic artificial intelligence program is designed to make decisions and act autonomously with little human oversight. The Lumina AI Workforce is a network of coordinated agents that collaborate across leasing, operations, facilities, finance, and resident engagement. The network partners with a property’s human team to automate routine tasks and provide real-time insights on their operations. The network is embedded in existing RealPage property management systems, governed by a framework designed to create transparency, accountability, and responsible use at every level. Energy Control: The Nomadix Energy Management Solution is a network of devices and platforms that allow users to monitor and manage a given property’s energy usage and performance. The system uses a digitally secure, cloud-native architecture that leverages existing systems and does not require any servers or extra hardware to operate. The system includes a thermostat and HVAC controller and a cloud platform for device monitoring. Users can receive updates and notifications from the system, as well as analytics and data reporting, and set dynamic controls that respond to changing conditions. Key Delivery Access: The Amazon Key Access Control System is a lineup of four property access devices for multifamily buildings and gated communities designed for use by residents, staff, and delivery personnel. The system integrates with the Ring app and allows users to manage access to a property, buzz themselves or visitors in, and verify visitors via video. Products in the Amazon Key Access Control System line include the Virtual Key, a sensor that allows residents to enter or grant access through the Ring app; Intercom Boost, a tag that can be added to a call box that allows visitors to view a resident directory and initiate calls via smartphone; Intercom Lite, a separate box with Intercom Boost’s functions;